Privacy Policy

1. Introduction

HookedIn, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our roadside assistance alert service ("Service").

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information (business name, role)
• Account credentials (username, password)
• Payment information (processed securely through Stripe)
• Communication preferences

Usage Information

We automatically collect certain information about your use of our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, features used, time spent)
• Location data (when you enable location services)
• Alert interactions (alerts viewed, filtered, or acted upon)
• Performance data (app crashes, response times)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our Service
• Processing payments and managing subscriptions
• Sending you relevant alerts and notifications
• Personalizing your experience and improving our Service
• Communicating with you about updates, support, and marketing
• Analyzing usage patterns to enhance functionality
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through Stripe
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We use the following third-party services:

• Stripe: For secure payment processing
• Supabase: For authentication and database services
• Vercel: For hosting and analytics
• Map Providers: For location and mapping services

These third parties have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: